Frequently Asked Questions

We specialize in helping small to medium-sized businesses (10-500 employees) that are looking to scale their operations through automation. Our sweet spot includes:

• Manufacturing companies with complex order-to-cash processes
• SaaS businesses needing customer onboarding and billing automation
• E-commerce companies managing inventory and fulfillment workflows
• Professional services firms seeking to streamline project management
• Any business using NetSuite that wants to maximize their ERP investment

If you're spending more than 10 hours per week on manual, repetitive tasks, we can probably help you automate and scale more efficiently.

Your business is ready for automation if you experience any of these challenges:

• Manual data entry between systems (NetSuite, CRM, e-commerce platforms)
• Repetitive tasks that take hours each week
• Frequent human errors in data processing
• Difficulty scaling operations without adding more staff
• Lack of real-time visibility into business metrics
• Bottlenecks in approval workflows or customer onboarding

During our free discovery consultation, we'll assess your current processes and identify the highest-impact automation opportunities for your specific business.

Our 60-minute discovery consultation includes:

• Process Assessment: Review of your current workflows and pain points
• Automation Opportunities: Identification of 3-5 high-impact automation possibilities
• ROI Estimation: Preliminary calculation of time and cost savings
• Technical Evaluation: Assessment of your current systems and integration possibilities
• Next Steps: Clear roadmap for implementation if you choose to proceed

You'll leave with actionable insights about your automation potential, whether or not you decide to work with us.

We specialize in SuiteScript 2.0 development and workflow automation, including:

• Order-to-Cash Automation: Automated invoicing, payment processing, and collection workflows
• Inventory Management: Smart reorder points, automated purchasing, and cycle counting
• Financial Reporting: Real-time dashboards and automated month-end processes
• Customer Onboarding: Automated account setup and welcome sequences
• Approval Workflows: Multi-level approvals for purchases, expenses, and contracts
• Data Validation: Real-time error checking and data cleanup scripts
• API Integrations: Connecting NetSuite with e-commerce, CRM, and other business systems

All customizations are built using NetSuite best practices and are designed to be maintainable and upgrade-safe.

Absolutely! Most of our clients already have NetSuite running but want to get more value from their investment. We can:

• Audit your current NetSuite setup and identify optimization opportunities
• Add custom automations to existing workflows
• Fix performance issues or inefficient customizations
• Integrate NetSuite with new systems as your business grows
• Train your team on advanced NetSuite features
• Provide ongoing support and maintenance for customizations

We work with NetSuite implementations of all sizes, from single-subsidiary setups to complex multi-subsidiary global deployments.

We follow NetSuite development best practices to ensure upgrade-safe customizations:

• SuiteScript 2.0: All custom scripts use the latest API version
• Standard NetSuite APIs: We avoid undocumented or deprecated functionality
• Modular Design: Customizations are built to be independent and maintainable
• Comprehensive Testing: All scripts are tested in sandbox before production deployment
• Documentation: Complete documentation for all customizations and their functionality
• Version Control: All code is maintained in Git for easy rollback if needed

We also provide post-update testing and maintenance to ensure everything continues working smoothly after NetSuite releases.

Project costs vary based on complexity and scope, but here are typical ranges:

• Simple Automations: $5,000 - $15,000 (single workflow automation, basic integrations)
• Medium Projects: $15,000 - $50,000 (multiple automations, custom dashboards, API integrations)
• Complex Implementations: $50,000 - $150,000 (comprehensive automation overhaul, multiple system integrations)
• Ongoing Support: $2,000 - $8,000/month (maintenance, updates, and continuous optimization)

Most clients see ROI within 6-12 months through time savings and error reduction. We provide detailed cost-benefit analysis during our discovery phase.

Timeline depends on project scope and complexity:

• Simple Automations: 2-4 weeks (single workflow, basic script development)
• Medium Projects: 6-12 weeks (multiple automations, system integrations)
• Complex Implementations: 3-6 months (comprehensive overhaul, multiple phases)

Our typical project phases include:

• Week 1-2: Requirements gathering and technical design
• Week 3-X: Development and testing in sandbox environment
• Final Week: Production deployment and user training

We provide detailed project timelines during the scoping phase and send weekly progress updates throughout the project.

We offer both options depending on your project type and preferences:

• Fixed-Price Projects: Best for well-defined automations with clear scope (most popular option)
• Time & Materials: Ideal for exploratory work, ongoing optimization, or projects with evolving requirements
• Monthly Retainers: Perfect for ongoing support, maintenance, and continuous improvement

Our standard rates are $200-300/hour depending on complexity. Fixed-price projects often provide better value and budget certainty for clients.

Payment Terms: 50% upfront, 50% upon completion for projects under $25K. Larger projects may have milestone-based payments.

We have extensive experience integrating with popular business platforms:

• E-commerce: Shopify, WooCommerce, Magento, Amazon, eBay
• CRM Systems: Salesforce, HubSpot, Pipedrive, Zoho
• Payment Processing: Stripe, PayPal, Square, Authorize.net
• Accounting Software: QuickBooks, Xero, Sage
• Marketing Tools: Mailchimp, Constant Contact, ActiveCampaign
• Inventory Management: TradeGecko, inFlow, Fishbowl
• Shipping & Logistics: UPS, FedEx, USPS, ShipStation
• Custom APIs: Any REST or SOAP API with proper documentation

If your system has an API, we can likely integrate it. We also build custom APIs when needed.

Our technology stack includes:

• Backend Development: Python/Django, Node.js, SuiteScript 2.0
• Frontend Development: React, Vue.js, modern JavaScript
• Databases: PostgreSQL, MySQL, MongoDB
• Cloud Infrastructure: AWS, DigitalOcean, Google Cloud
• Integration Tools: Zapier, Make.com, custom middleware
• API Development: REST, GraphQL, webhooks
• DevOps: Docker, CI/CD pipelines, automated testing

We choose technologies based on your specific needs, existing infrastructure, and long-term maintenance requirements.

Data security is our top priority. Our security measures include:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Role-based permissions and multi-factor authentication
• Secure Development: Code reviews, vulnerability scanning, and penetration testing
• Compliance: GDPR, CCPA, SOX, and industry-specific regulations
• Data Backup: Regular automated backups with disaster recovery procedures
• Monitoring: 24/7 security monitoring and alerting

We sign comprehensive NDAs and can work within your existing security frameworks and compliance requirements.

We offer several support options to meet different needs:

• Basic Support: 90-day warranty on all deliverables, email support for bug fixes
• Standard Support: Monthly maintenance, minor updates, and priority email support
• Premium Support: 24/7 monitoring, same-day response, and proactive optimization
• On-Demand Support: Hourly support for ad-hoc requests and troubleshooting

Our support includes system monitoring, regular updates, performance optimization, and user training as needed.

We provide comprehensive support to ensure your automations keep running smoothly:

• Immediate Response: Critical issues are addressed within 4 hours
• Proactive Monitoring: We monitor your automations and alert you to potential issues
• Quick Fixes: Minor issues are typically resolved within 24 hours
• Emergency Support: After-hours support available for business-critical systems
• Root Cause Analysis: We investigate and fix underlying causes, not just symptoms

All our work comes with a 90-day warranty, and we maintain detailed documentation to ensure quick troubleshooting.

Absolutely! We believe in empowering your team. Our training includes:

• User Training: How to use and monitor the new automated processes
• Admin Training: Basic maintenance, troubleshooting, and configuration changes
• Technical Documentation: Comprehensive guides for all customizations
• Video Tutorials

We provide training materials and ongoing support to ensure your team can maintain the automations independently.