Acuity Scheduling (Scheduling) and Capsule CRM (CRM) are commonly run side-by-side. When teams operate both, the question that follows is always how to keep the two in sync without re-entering data twice.
What people typically integrate
- Auto-create CRM contacts from new bookings
- Sync booking outcomes (held, no-show, rescheduled) back to the deal record
- round-robin-assignment" class="glossary-link text-db-cyan hover:text-db-cyan-dark underline decoration-dotted underline-offset-2" title="An automated routing pattern that distributes incoming leads, tickets, or tasks evenly across a pool...">Round-robin assignment based on CRM territory and capacity
- Trigger booking-confirmation sequences from CRM stage changes
How the integration works
There are usually a few paths to choose from, depending on stack and budget:
- Native integration (one or both vendors offer first-party support)
- rest-api" class="glossary-link text-db-cyan hover:text-db-cyan-dark underline decoration-dotted underline-offset-2" title="Representational State Transfer - an architectural style for building web services....">REST API + scheduled sync (build once, run on cron)
- Webhook-driven sync (real-time, event-based)
- Zapier / Make / n8n (low-code, fast to ship, ongoing per-task fees)
- Custom Python / ORM, admin interface, authentication, and 'batter...">Django adapter (full control, no per-task fees, requires engineering)
What flows between the systems
Common records that move back and forth:
- contacts
- bookings
- deal stages
- availability
Complexity
This integration is typically simple. Both tools have native or first-party support for each other, and a working integration is mostly configuration rather than custom development.
Need help building this?
Purcell Analytics builds custom integrations between Acuity Scheduling and Capsule CRM for businesses that want this running reliably without DIY headaches. Schedule a consultation to talk through your specific use case.