Definition
Using data from IT systems to discover, monitor, and improve real business processes by analyzing event logs.
In Depth
Process mining tools like Celonis analyze system logs to create visual maps of how work actually flows through an organization, revealing bottlenecks, deviations, and automation opportunities that aren't visible from documentation alone.
Example Usage
Analyzing NetSuite audit logs to discover that purchase order approvals take 3x longer than expected due to an undocumented manual review step.
Business Context
Process mining provides data-driven insights for automation prioritization — you can quantify the impact of bottlenecks and measure improvement after automation.
Related Terms
Business Process Automation
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Business Rules Engine
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Cron Job
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Event-Driven Architecture
System design where actions are triggered by specific events or state changes.
Hyperautomation
Combining multiple automation technologies — AI, RPA, process mining, low-code — to automate as many...
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